Warehouse Staff & Package Handlers

Jovem Aprendiz

Ref.: IA - 16517

Facts & Figures

Job function	Warehouse Staff & Package Handlers
Country	Brazil
Location	São Paulo (Indaiatuba)
Position offered by	DHL Supply Chain Brazil
Reports to	Operações
Career level	Professional
Contract	Vocational training
Travel required	No business travels
Work permit required	No
Start date	9/30/13
Closing date for applications	10/2/13
Shift work required	None

Young Apprentice

Requirements

     Attending high school

Powers

     Support in the areas of Safety, Human Resources, Finance, Transportation and Inventory, running file, document organization and support in various administrative routines

     Answering service
     Deliveries of PPE for employees
     Organization charts of human resources
     Control of receipt of documents in general
     Update bulletin boards
     Scheduling admission examinations, periodic and dismissal

Specific requirements
     Willingness to work in the region of Indaiatuba;
     Being the son of contributor of DHL;

Enrollment

     Applicants must apply through the COIN http://wcms.intra.dpwn.net (Supply Chain / DESC America / Southern Cone HR / Job Watch) or by site www.dhl.com.br (career / trabahandonadhl / buscarvagasdhlexelsupplychain)

     It is mandatory to include the following information in the resume attached: Full name without abbreviations, name of parent complete and working website

Additional information

     If in doubt, candidates may contact Karina, Human Resources (19) 3309-9932

Job: Air Import Agent

Air Import Agent Ref.: US - 28983     Facts & Figures Job function Import, Export & Custom Brokerage Country United States Location Indiana (Hebron-DZ-CVG) Position offered by DHL Global Forwarding US Reports to - Career level Operatives/Administrative Contract Permanent (Full-Time) Travel required No business travels Work permit required No Start date Immediate Shift work required Day-time only

Tasks: Participates in planning and directing the flow of traffic to/from foreign destinations. Effectively classifies dutiable import/export shipments to ensure compliance with all government agency rules and regulations; computes duties, tariffs, price conversions, weight and volume of merchandise that is imported or exported to foreign countries. Processes all requests for extensions, expiration, cancellation and all governement entries. Examines invoices, bills of lading and shipping documents to ensure compliance with federal regulations. Communicates with origin and destination locations regarding shipment status and special handling and delivery processes. Applies for Import/Export Permits and Certificates of Eligibility. Provides information to and communication with department of foreign affairs. Responsible for generation of invoices on a daily basis. May receive and distribute all incoming and outgoing mail and correspondence.

Job: Commercial Collector

Commercial Collector (2 Openings)

Ref.: US - 28977

Facts & Figures

Job function	Accounting (Billing & Collections)
Country	United States
Location	Texas (Houston-NBC)
Position offered by	DHL Express US
Reports to	Sr. Manager - Collections
Career level	Professional
Contract	Permanent (Full-Time)
Travel required	No business travels
Work permit required	Yes
Start date	Immediate
Shift work required	Day-time only

What makes DHL great? Our People! Enjoy the flexibility, innovation and fun we encourage and promote in our work environment. Our corporate culture is about personal commitment – to our business, to each other and to our communities. DHL is dedicated to being a great place to work. In addition to competitive salaries, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives. In fact, Business Week just named DHL "one of the best companies to launch a career.”

Start YOUR career with DHL today…

DHL currently has a full time opportunity for a Commercial Collector at our financial center in Houston, TX. The position is housed within DHL Express US’s Customer Finance Support Center, which is located near I-45N and the Beltway in North Houston. The Center handles all financial services for the DHL Express Americas business. The Commercial Collector effectively provides subject matter expertise in managing multi-million dollar account portfolios. Initiates customer contact and coordinates with sales and other departments/divisions in the resolution of disputes that affect the ability to collect receivables. Utilizes industry best practices to conduct root cause analysis in order to identify underlying issue(s).

Principles/Accountabilities:

Revenue Management

• Contacts customers by phone according to priority list in SAP or other prescribed system.
• Updates SAP with accurate and detailed information regarding collections status.
• Follows established processes to ensure customers comply with contractual payment terms.
• Negotiates with customers, when applicable, in order to protect DHL’s corporate best interests.
• Preempts potential problems and provides effective solutions in reaction to application of concepts, techniques, knowledge or processes.
• Escalate collections issues to Management / Sales in a timely manner when necessary. 
• Meets individual monthly cash collections targets.
• Meets individual monthly aged debt standards.
• Meets individual daily average call standards.
• Adheres to the appropriate DHL treatment collection plan as outlined by management.

Systems Usage and Documentation:

• Records collection activity and related notes in collection system as directed.
• Directs customers to appropriate systems to pull invoice copies and supporting documentation.
• Other duties and responsibilities as assigned.

Knowledge/Skills/Abilities:

• Subject matter in service, production, or support area
• Must be able to effectively communicate via phone and email.
• Prior Intermediate Microsoft Excel experience is required.
• Technical certification or associate degree.
• Four years or more of prior commercial collections experience.
• This position will require Microsoft Excel and Collections Writing sample assessments.
• Relocation assistance is not available for this position.

Please note a resume is required to apply for all DHL positions. 
If you do not have a resume readily available, please visit: http://dhl-resumebuilder.com 
This program will work on both Windows and Mac operating systems.

Job: Air Import Supervisor

Air Import Supervisor

Ref.: US - 28981

Facts & Figures

Job function	Import, Export & Custom Brokerage
Country	United States
Location	Illinois (Franklin Park-DZ-ORD)
Position offered by	DHL Global Forwarding US
Reports to	-
Career level	Operatives/Administrative
Contract	Permanent (Full-Time)
Travel required	No business travels
Working hours	40
Work permit required	No
Start date	Immediate
Shift work required	Nights/ third shifts

At DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent the world over. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the world.

Working for DHL Global Forwarding means working for the global market leader in air and ocean freight.

At DHL Global Forwarding, our expertise lies in the fast and flexible transportation of goods and merchandise across all continents. We not only supply comprehensive international logistic services, but also play an active role in reducing C02 emissions as seen in our GoGreen product portfolio

DHL Global Forwarding manages the flow of goods and information across a customer’s global supply chain utilizing air/ocean/ground transportation, customs brokerage services, and dedicated warehousing/distribution centers.  We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries.

POSITION SUMMARY:

The role of the Air Import Supervisor is key to the Air Import Operations.  The Air Import manual and Best Practices outline the expectations and standards of each Air Import Operation.  The Air Import Supervisor is responsible to ensure that these policies and procedures are adhered to at all times.

RESPONSIBILITIES/DUTIES:

 Manages the daily work flow and assignments to the staff on the shift

 Ensures all employees are fully trained in all aspects of their job as well as cross-trained in other areas when possible

 Monitor, take action and eliminate Customs and Border Protection (CBP) rejections

Provide customer service and education in order to meet CBP requirements

Establish and maintain working relationships with internal departments and other offices

Implementation of new customers into the Air Freight environment

Ensure all invoices are generated within the KPI standards

Monitor and reconcile open items on the WFAR

Monitor and reconcile weekly items on the PLOG

Monitor and reconcile weekly items needing reporting to General Order

Monitor and reconcile daily recovery manifests, especially shortages and overages

Reconcile Weekly inventory reports

Ensures customer profiles are accurate and updates.

Maintains employee records and completes yearly employee performance reviews.

Assists and answers customer inquires and other related customer service functions.

Ensure continuous improvement processes to increase efficiencies, reduces waste and improve performance to our customers.

Ensure employees comply with rate and service requirements established by customers.

KNOWLEDGE AND SKILLS:

Generally 5 plus years Airfreight import operations experience.  Generally understands basic managerial approaches for work direction, motivation, and disciplinary action.  Professional certification required in some areas.

Job: Air Import Team Lead -Part Time

Air Import Team Lead -Part Time

Ref.: US - 28982

At DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent the world over. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the world.

Working for DHL Global Forwarding means working for the global market leader in air and ocean freight.

At DHL Global Forwarding, our expertise lies in the fast and flexible transportation of goods and merchandise across all continents. We not only supply comprehensive international logistic services, but also play an active role in reducing C02 emissions as seen in our GoGreen product portfolio.

Facts & Figures

Job function	Import, Export & Custom Brokerage
Country	United States
Location	Illinois (Franklin Park-DZ-ORD)
Position offered by	DHL Global Forwarding US
Reports to	-
Career level	Operatives/Administrative
Contract	Permanent (Part-Time)
Travel required	No business travels
Working hours	15-32
Work permit required	No
Start date	Immediate
Shift work required	Nights/ third shifts

DHL Global Forwarding manages the flow of goods and information across a customer's global supply chain utilizing air/ocean/ground transportation, customs brokerage services, and dedicated warehousing/distribution centers. 

POSITION SUMMARY:

The Air Import manual and Best Practices outline the expectations and standards of each Air Import Operation.  The Air Import Team Lead is responsible to ensure that these policies and procedures are adhered to at all times.

RESPONSIBILITIES/DUTIES:

Assist Air Import Supervisors to complete the daily required work load assigned to agents on duty.

Monitor and reconcile daily recovery manifests, especially shortages and overages

Assist with weekly inventory reconciliation

Monitor freight recoveries for key accounts such: Dell, Motorola, Caterpillar, Deere, Xerox, etc.

Maintain and answer emails within the Breakbulk.ord@dhl.com mailbox as per company standards

Ensure that all in bonds are printed and provided to the Traffic team for the movement of cargo to final destination.

Answer the phone calls and provide good customer service.

Must have a positive and can do attitude

Must be able to problem solve and seek out resources for assistance to reconcile on their shift.

Work closely with the warehouse management team on freight recoveries.

KNOWLEDGE AND SKILLS:

Generally 5 plus years Airfreight import operations experience.  Generally understands basic managerial approaches for work direction, motivation, and disciplinary action.  Professional certification required in some areas.

Customer Relation Team Leader

Customer Relation Team Leader

Ref.: IA - 16502

 

 

Facts & Figures

Job function	Customer Service
Country	Costa Rica
Location	Anywhere in country
Position offered by	DHL Global Forwarding Costa Rica
Reports to	VASQUEZ CHAVARRIA KENDAL
Career level	Supervisor/Entry Level Manager
Contract	Permanent (Full-Time)
Travel required	No business travels
Work permit required	No
Start date	Immediate
Shift work required	Day-time only

At DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent the world over. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the world.

Working for DHL Global Forwarding means working for the global market leader in air and ocean freight.

At DHL Global Forwarding, our expertise lies in the fast and flexible transportation of goods and merchandise across all continents. We not only supply comprehensive international logistic services, but also play an active role in reducing C02 emissions as seen in our GoGreen product portfolio.

Main tasks & key responsibilities:

§Leads, motivates and supervises a team of Customer Relation Specialists

§Drives performance improvement of Customer Relation Specialists to achieve KPIs

§Participates in reviews with Head of CS and other CS Team Leaders to identify areas of improvement, reviewing KPIs and enhancing overall service quality

§Prioritizes and delegates work tasks among the team members

§Ensures that all customer enquiries are responded promptly and professionally

§Collaborates with Operations and other functions to ensure smooth customer-related process flow

§Takes an active role in the development and coaching of Customer Relation Specialists and identifies training needs

§Serves as escalation point for Customer Relation Specialists, customers, Operations, overseas offices and other parties

§Escalates issues, if required

Qualifications:

§Proven track record in a Customer Relation Specialist/ other customer facing role with excellent customer interacting skills

§Deep knowledge of forwarding business, DGF products (AFR/OFR) and business systems §Deep knowledge of CS processes and systems

§Ability to take ownership and steer a Customer Relation Team

§Ability to identify and meet customer needs in a pleasant and friendly manner

§Excellent communication, motivation and interpersonal skills

§Self-directed working style §Excellent telephone and E-mail skills

§Commercial attitude §Good knowledge in English (verbal/written)