HR Resolution Administrator

HR Resolution Administrator

Ref.: UK - 36973

Facts & Figures

Job function	Human Resources
Country	UK
Location	West Midlands (Central Region)
Position offered by	DHL Supply Chain UK
Reports to	Senior HR Resolution Manager
Career level	Entry Level/ Junior Professional
Contract	Permanent (Full-Time)
Travel required	Below 50% of total work time
Work permit required	No
Start date	Immediate
Closing date for applications	08/11/13
Shift work required	Rotational

Position: HR Resolution Administrator

Location: Central Region

Salary: £18 - 23k plus excellent benefits

Job Type: Permanent/Full-time

Working Pattern: Rotational

Ideal Start Date: Immediate

Looking for a new career with a Global company?  We are offering one outstanding candidate the chance to be a HR Resolution Manager in our Supply Chain division based at our site in the Central Region.

At DHL, people mean the world to us. We aim to attract and retain the best talents. We provide challenge and opportunity for personal and professional development. We make sure that you know what a difference you make to our business and how you can be proud of building THE logistics company for the world.

Under the DHL Supply Chain umbrella, one of the business units of DHL, our mission is to provide customized logistics and industry solutions in the areas of supply chain management, warehousing, distribution, value added services, and lead logistics provider services for our customers – helping them deliver better results everyday.

What are you accountable for achieving?

The successful candidate will deliver an efficient and accurate HR administration service associated the management of all employee relations issues including in particular grievances, poor performance, absence and disciplinary action, across all business lines within agreed procedures, standards and timescales, complying with all statutory requirements.

The candidate will provide timely and relevant information and advice, when requested, to employees, managers and external parties, within agreed parameters in order to maximise customer efficiency, effectiveness and confidence.

Employee Relations Administration

• Administer HR activities associated the management of all employee relations issues including in particular grievances, poor performance, absence and disciplinary action, across all business lines within agreed procedures, standards and timescales, complying with all statutory requirements.
• Collate and prepare the files for Employment Tribunal, liaising with relevant parties, including Legal and the line manager
• Schedule meetings/interviews to ensure the timely management of process
• Produce the letters relating to invitations to meeting and the outcome of the relevant process.
• Ensure the accurate logging of cases into the CRM system and allocate to the relevant Resolution Manager
• Track SLAs to ensure compliance against process, escalating any non-compliance where appropriate.
• Using standard tools, produce the regional case management trends and commentary for the regional management team and feed into the wider People Services reporting framework.
• Undertake the role of note-taker, where appropriate

 To succeed in this role, you should be able to demonstrate the following skills and abilities:

• Experience in using MS Excel, PowerPoint & Oracle HRMS.
• Working towards CIPD or CPP qualification or relevant HR experience
• Experience of delivering to customer service targets within a complex environment
• Experience of working in HR team, ideally within a customer orientated commercial environment
• An understanding of employment legislation, its application and best practice
• A broad understanding of the HR employee lifecycle
• Knowledge of DHL DC HR processes and procedures
• An understanding of the role HR Customer Service Delivery plays and its interactions with other HR functions across the employee life cycle
• Able to fully utilise standard Microsoft Office products and the application of Oracle, HR systems and workflow/case management
•  GCSE (or similar) English & Math’s
• Graduate CIPD/ working towards a CIPD or Certificate in Personnel Practice desirable or equivalent qualification or relevant HR experience 

What will you get in return? In addition to the excellent opportunities for progression, our package includes 25 days holiday, defined contribution pension scheme and access to discounts with major high street retailers.

If this sounds like a role for you, please click the apply button.

Here at DHL we are an equal opportunities employer: all together different, all together successful.