Senior Programme Manager, Transport Management IT Solutions

Senior Programme Manager, Transport Management IT Solutions

Ref.: AP-50401

Facts & Figures

Job function	Information Technology
Country	Singapore
Location	Singapore (Alps)
Position offered by	DHL Supply Chain Regional Office Singapore
Reports to	VP, Transport Management ITSolutions, DSC APMEA
Career level	Senior Manager/Director
Contract	Permanent (Full-Time)
Travel required	Below 25% of total work time
Travel extent	Local/ regional
Working hours	as per country standard T&Cs
Work permit required	No
Start date	29/09/13
Closing date for applications	14/10/13
Shift work required	None

At DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent the world over. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the world.

Under the DHL Supply Chain umbrella, one of the business units of DHL, we provide customized logistics and industry solutions in the areas of supply chain management, warehousing, distribution, value added services, and lead logistics provider services for our customers – helping them deliver better results everyday.

ORGANISATIONAL BACKGROUND INFORMATION:

Role Title: Senior Programme Manager, Transport Management IT Solutions

Corporate Division: DHL Supply Chain

Business Division: DSC IT APMEA

Business Unit: DHL Supply Chain APMEA

Overall Role Purpose: Drive the deployment of Transport Management IT solutions across the region by:

·         Driving country rollouts in accordance with strategic TMS rollout plan in the most effective and cost efficient manner.

·         Ensure countries have adopted proper usage of the TMS in accordance with ‘best practice’ transport processes and are achieving value from its use.

·         Engage country IT and transport teams effectively to help drive the rollout of TMS across the region.

·         Together with the TMS Solution Manager, assist the country IT and transport team to perform solution design and costing for transport IT solutions.

·         Work with the TMS product team to ensure the product has the right functionality for the region.

·         Manage and drive improvements with the TMS product team in support of the strategic solutions and country rollout.

Reports to: VP, Transport Management IT Solutions

SCOPE OF ROLE:

Revenue of Own Unit [2013]: Functional Support

Number of Countries Covered [2013]: 4 sub-regions / 22 countries

No. of FTEs [total FTEs in own area of responsibility]: 1

Specific Role Context: Drive the TMS rollout programme across the region; help ITBD to develop TMS solution and costing for customers.

Specific Role Challenges: Working across the region driving TMS rollout, adoption and development in both emerging and mature markets, with differing cultures and priorities.

In addition transportation is a key part of APMEA’s growth plans up to the 2015 target.

ACCOUNTABILITIES:

1a. Customer - External

       Key Activities:
·         Ensure strategic TMS solution meets the needs of our customers.

·         Work with the TMS solution and product team to develop IT applications and products across the strategic TMS solution to meet/exceed customer requirement across the region.

·         Actively support the business growth, both within current client base, new services, and new clients, including pre-sales activity as appropriate to increase market share.

·         Actively support the countries in the investigation and review of key customers supply chain needs and identify where DSC can best apply value.

·         Actively support customer TMS projects in countries.

·         Ensure TMS solution and products provide excellence of service across the sub region and meet our contractual commitments.

       Overall Goals/Typical Measures:

·         T&D targeted organic and new business growth.

·         Projects Implemented on time and within budget.

·         Service meeting agreed SLA's.

1b. Customer - External
       Key Activities:

·         Drive country TMS rollout projects across the region, working closely with country heads, transport leads, country IT heads and regional TMS product team to support improved transport management capability, standardization, consolidation, visibility and reporting.

·         Drive the deployment of the TMS solution across the region such that the end goal of all T&D revenue and cost is generated in the TMS and linked to Oracle financial reporting.

·         Ensure the TMS is utilized to ensure consolidation of Vendors or captive Fleet by lane, by final destination so as to drive the increase in T&D gross margin.

       Overall Goals/Typical Measures:

·         Strategic Rollout plan completed as planned.

·         TMS deployment into all countries in region with the bulk of T&D revenue managed within the system.

·         TMS usage by lane, by vendor, by spend.

2. Stakeholder

       Key Activities:

·         Working with the sub region and country T&D, country IT teams and regional TMS team to ensure alignment of TMS solution, rollout plans and strategic TMS roadmap.

·         Working with country Business Development to support the achievement of growth targets for T&D.

·         Working with RO and Country IT TMS teams to ensure the effective delivery of TMS systems to support T&D operations.

·         Working with regional TMS solutions and product team to align TMS priorities and strategy.

       Overall Goals/Typical Measures:

·         Approved/Agreed TMS solution Roadmap and rollout plan published.

·         T&D targeted organic and new business growth.

·         TMS solutionSLA’s are met.

·         Aligned sub region/country TMS strategies with overall regional TMS strategies.

3. Process

       Key Activities:

·         Work with regional TMS team to develop and drive TMS solution rollout plan in conjunction with country and sub-regional stakeholders.

·         Participate in monthly service review meeting with Regional team and vendor.

·         Maintain strong links with the sub-region transport and TMS teams, country transport and IT teams and regional TMS team  to ensure alignment with the agreed TMS solution strategy, rollout plan and product roadmap to deliver a standardised and scalable TMS offering which supports network consolidation.

·         Plan and monitor projects to ensure they are completed on time (DEPICT).

       Overall Goals/Typical Measures:

·         Approved TMS rollout plan published and maintained.

·         Provide inputs on service issues and suggestions for improvement.

·         Approved/Agreed TMS rollout plan published.

·         TMS Projects delivered on time to budget.

4. People Management

       Key Activities:
·         Manage a small team of dotted line staff comprising of sub region TMS implementation leads to rollout the TMS solution across the region.

·         Assist country project managers in implementation planning with regards to resource requirements, implementation budgets and implementation timing.

        Overall Goals/Typical Measures:

·         Published TMS program plan, reviewed annually.

·         Projects delivered on time to budget.

SKILLS/QUALIFICATIONS:

 1. Key Capabilities / Competencies

       Skills

·         Good written and spoken English

·         MS Office applications

·         Commercially aware and highly numerate,

·         Customer orientated

·         Results driven

·         Good Programme Management skills

·         Good Project Management skills

·         Good Analytical skills

·         Solutions Design skills

·         Good Inter-personal skills and cultural awareness

·         Clear and concise communication skills

·         Ability to manage multiple activities and projects

·         Strategic thinker to deliver initiatives

·         Able to work on own initiative and to take responsibility and ownership of initiatives

·         Flexible to travel as needed and appropriate

·         Team player, self starter

·         Ability to perform under pressure

·         Experienced in Transport systems and processes

       Customer Orientation: Focused on identifying and understanding customer’s needs. Assist customers in an efficient and engaging manner.  Understand the importance of customer service

       Planning & Organizing: Set clear and realistic goals and objectives. Establish courses of action and sequences of steps to ensure that activities and objectives are efficiently achieved. Good personal organizational skills. Schedule time effectively and uses efficient work methods and tools.

       Decision Making: Timely and appropriate choices based on accurate analysis and experience. Use of sound judgment even in conditions of uncertainty. Anticipates impact of decisions and plans how to manage risk.

       Leadership Skills:

       Developing People: Facilitates the development of others through personal involvement in coaching, mentoring and sponsorship.  Aims to create an environment that fosters learning, growth and development to improve DHL's TMS capability to achieve the strategic vision for the region in line with APMEA’s agreed strategy.

       Building and Leading Teams: Knows the skills of the teams within the region.  Encourages effective cooperation among team members across the region and between teams within Country.  Inspires team spirit and the commitment to achieve high standards of performance.

        Personal:

       Influencing: Able to persuade others of the value of an approach or idea. Gains commitment and support and gets others to willingly take action.

       Communication: Provides both verbal and written information in a timely, clear and concise manner. Expresses ideas effectively, adjusting style, tools and mode to the needs of others. Listens attentively, clarifies information as needed.

Commitment to Excel: Challenges self and others to exceed standards and achieve extraordinary results, striving for best in class. Not easily deterred when obstacles or delays are encountered.



2. Expected Years of Experience (minimum)

·         Ideally 8+ years’ experience in Transport Operations and/or TMS  management/deployment.

·         A minimum of 5+ years experience in a Transport Management or related supply chain role including project delivery.

·         Demonstrated Project Implementation for Transport Management Systems or related projects, solutions and systems.

·         Ideally 2–3 years working experience in the APMEA region.

3. Expected Educational Qualifications

·         Master’s Degree or equivalent in relevant discipline.

·         Project Management training eg. Prince 2 or similar.

CAREER / ROLE DEVELOPMENT:

Expected Next Roles: Head of Transport Management IT Solutions

How to apply?

Please send your application with a short description of yourself and your professional skills directly to: Career.DSCRO@dhl.com.

Only shortlisted candidates will be notified.