Head of Technology, E&M Sector

Head of Technology, E&M Sector

Ref.: AP-50460 

Facts & Figures

Job function	Sales & Business Development
Country	China
Location	Shanghai (Shanghai)
Position offered by	DHL Supply Chain China
Reports to	VP, BD of China
Career level	Senior Manager/Director
Contract	Permanent (Full-Time)
Travel required	Below 50% of total work time
Work permit required	No
Start date	Immediate
Closing date for applications	30/11/13
Shift work required	None

 Head of Technology, E&M Sector

This role provides leadership and ownership of the IBP and resource, maximum the performance in Technology and E&M Sector by providing leadership. Focusing on customer requirement, operational Performance, a motivated workforce, succession planning and make” DHL” a good place to work, deliver new business growth in China

Key Roles:

• Work with global/regional and country team to refine China Key Account Management strategy, measure success and amend as appropriate
• Provide customer oriented service at all times relating to specific sales issues.
• Provide support to escalated issues, develop prevention and resolution for key customers
• Facilitate the provision of solution management, account management and enhancement of supply chain that meets and exceed customers’ expectation
• Responsible for preparation and delivering QBR meeting with customer.
• Work with operations team to resolve customer-related issues, and be responsible for business and profitability growth
• Provide valuable information to senior management for their strategic direction
• Identify and develop potential, sustainable customer relationship to the growth of new opportunities
• Work with Ops to ensure the delivery of quality service to customer and the compliance ofSLAand KPI
• Actively promote the exchange and adoption of “Best Practice Sharing” within country to leverage collective learning and to improve consistency and productivity.
• Ensure high morale and a high level of team motivation is displayed at all times.
• Continually review and improved business processes to increase productivity and value to DSC
• Formulate a team sales plan that incorporates initiatives for identifying and gaining new business prospects and maximizes growth within the existing client base so that the required personal sales results are achieved.
• promote DHL competitive advantage and solutions to the assigned list of accounts
• Display strong skills in target customer analysis to ensure that all customer requirements are being fulfilled.
• Establish and implement a pricing review timetable that ensures management attention on improving margins from listed accounts.
• Adhere to regional standards on profit margins and discount guidelines
• Ensure the customer agreements are cost sensitive to ensure a suggested minimum pricing tariff is set and adhered too.
• Ensure co-operation with other members of the account management team, operations management & sales team and throughout the sales force

Skill/Qualification

• Must have substantial operational and commercial experience in 3PL
• Proven commercial and business development skills, ideally within technology, E&M supply chain environment.
• Ability to think and act strategically and develop and implement market strategies on a country basis
• Proven project and program management skill and methodologies
• Strong interpersonal and communication skills, with ability to influence, present, and persuade a broad range of audiences.
• Technical aptitude: this role required the understanding of Technology, E&M industry and its total value chain
• Ability to effectively manage in a highly matrixes environment and across regions. Countries and business units.
• Possesses a high degree of collaborative leadership skill and can establish strong working relationships and personal contacts.
• Above 7 years working experience in logistics and Supply Chain/manufacturing logistics.
• At least 5 years logistics/operational experience in a management role
• Have good and advance conceptual knowledge in Account Management/Customer Service/Supply Chain Solutions
• Bachelor degree or above, Masters or equivalent degree preferred

 How to apply? 

please send your application to Christina.ren@dhl.com