Customer Service Executive (Tracing)

Customer Service Executive (Tracing)

Ref.: AP-50461 

Facts & Figures

Job function	Customer Service
Country	Hong Kong
Location	Kowloon (Mega Box)
Position offered by	DHL Express Hong Kong
Reports to	Tracing Supervisor
Career level	Entry Level/ Junior Professional
Contract	Permanent (Full-Time)
Travel required	No business travels
Work permit required	Yes
Start date	Immediate
Relocation offered	None
Shift work required	Rotational

*Candidates with less experience will be considered as Customer Service Representative

Working Hours : Shift duty between Monday – Sunday at 7:30 a.m. - 10:30 p.m. (averages 44 hours per week, including Sundays and public holidays)

Responsibilities:

You will be responsible for providing quality services to both local and overseas clients through 24-hour CS hotline to handle shipment status tracing, customers' complaints, enquiries and problems.

Requirements:

• Post-secondary education (English & Chinese passed in HKCEE / HKDSE or equivalent)
• service experience ,preferably in service industry or customer service field
• 4 years' customer service experience, preferably in contact centre environment
• Good spoken & written English and Chinese, knowledge in Mandarin is an advantage
• Initiative and self-motivated
• Customer-focus, open-minded, flexible, logical and systematic thinking
• Good interpersonal, communication skills and telephone manner
• Good team-spirit and problem solving skills
• Able to work under pressure and independent
• Basic PC knowledge and good typing skills