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Monday, October 28, 2013

Customer Service Executive (Tracing)

Ref.: AP-50461 

Facts & Figures

Job function Customer Service
Country Hong Kong
Location Kowloon (Mega Box)
Position offered by DHL Express Hong Kong
Reports to Tracing Supervisor
Career level Entry Level/ Junior Professional
Contract Permanent (Full-Time)
Travel required No business travels
Work permit required Yes
Start date Immediate
Relocation offered None
Shift work required Rotational

*Candidates with less experience will be considered as Customer Service Representative

Working Hours : Shift duty between Monday – Sunday at 7:30 a.m. - 10:30 p.m. (averages 44 hours per week, including Sundays and public holidays)
Responsibilities:
You will be responsible for providing quality services to both local and overseas clients through 24-hour CS hotline to handle shipment status tracing, customers' complaints, enquiries and problems.
Requirements:
  • Post-secondary education (English & Chinese passed in HKCEE / HKDSE or equivalent)
  • service experience ,preferably in service industry or customer service field
  • 4 years' customer service experience, preferably in contact centre environment
  • Good spoken & written English and Chinese, knowledge in Mandarin is an advantage
  • Initiative and self-motivated
  • Customer-focus, open-minded, flexible, logical and systematic thinking
  • Good interpersonal, communication skills and telephone manner
  • Good team-spirit and problem solving skills
  • Able to work under pressure and independent
  • Basic PC knowledge and good typing skills

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