Customer Service Executive (Claim & Complaint)
Ref.: AP-50458
Facts & Figures
| Job function | Customer Service |
| Country | Hong Kong |
| Location | Kowloon (Mega Box) |
| Position offered by | DHL Express Hong Kong |
| Reports to | Customer Care Supervisor |
| Career level | Operatives/Administrative |
| Contract | Permanent (Full-Time) |
| Travel required | No business travels |
| Work permit required | Yes |
| Start date | Immediate |
| Relocation offered | None |
| Shift work required | Rotational |
You will be responsible for handling
inquiries, complaints and claims independently and professionally;
participating in customer loyalty program; reflecting customers'
feedback to management, providing solutions for improving customer
service quality and assisting in various projects responsible by the
team. You will also work closely with other departments/ international
network/ insurance company to meet customer's request and work with
other team members to maintain overall performance standards.
Requirements:
- Post-secondary education (English & Chinese passed in HKCEE / HKDSEE or equivalent)
- at least 4 years’ customer service experience,preferably in customer care environment
- Good spoken & written English and Chinese, knowledge in Mandarin is an advantage
- Initiative and self-motivated
- Customer-focus, open-minded, flexible, logical and systematic thinking
- Good interpersonal, communication skills and telephone manner
- Good team-spirit and problem solving skills
- Able to work under pressure and independent
- Basic PC knowledge and good typing skills
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