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Monday, October 28, 2013

Customer Service Executive (Claim & Complaint)

Ref.: AP-50458 

Facts & Figures

Job function Customer Service
Country Hong Kong
Location Kowloon (Mega Box)
Position offered by DHL Express Hong Kong
Reports to Customer Care Supervisor
Career level Operatives/Administrative
Contract Permanent (Full-Time)
Travel required No business travels
Work permit required Yes
Start date Immediate
Relocation offered None
Shift work required Rotational

You will be responsible for handling inquiries, complaints and claims independently and professionally; participating in customer loyalty program; reflecting customers' feedback to management, providing solutions for improving customer service quality and assisting in various projects responsible by the team. You will also work closely with other departments/ international network/ insurance company to meet customer's request and work with other team members to maintain overall performance standards.

  • Post-secondary education (English & Chinese passed in HKCEE / HKDSEE or equivalent)
  • at least 4 years’ customer service experience,preferably in customer care environment
  • Good spoken & written English and Chinese, knowledge in Mandarin is an advantage
  • Initiative and self-motivated
  • Customer-focus, open-minded, flexible, logical and systematic thinking
  • Good interpersonal, communication skills and telephone manner
  • Good team-spirit and problem solving skills
  • Able to work under pressure and independent
  • Basic PC knowledge and good typing skills
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