Manager PtP (Procure to Pay)

Manager PtP (Procure to Pay)

Ref.: GBS - 12027

 

 

Facts & Figures

Job function	Finance, Controlling & Auditing
Country	Malaysia
Location	Selangor (Petaling Jaya)
Position offered by	DHL Finance & HR Services Asia Pacific EEMEA
Reports to	Head of RtR, PtP and QA APEM FHS
Career level	Experienced Manager
Contract	Permanent (Full-Time)
Travel required	Below 25% of total work time
Working hours	40 hours per week
Work permit required	No
Start date	Immediate
Closing date for applications	11/10/13
Shift work required	Day-time only

 

Overall Role Purpose

To lead and manage the PtP team according to SLA agreements through the provision of effective and efficient services of high quality. Build strong collaboration with business partners and gain their trust and confidence. Drive team productivity and build team capability. Continuously seek ways to improve processes and create value add to business partners. Drive the team to deliver best in class services with an optimal cost structure. Active participation in regional and global initiatives.

Conduct service performance reviews with business partners and achieve all stipulated KPIs in the SLA.

To ensure audit and internal compliance CRISP and ICF compliance.

Accountabilities

• Ensure timely service delivery on the basis of SLAs and high accuracy and quality.
• Build and maintain relationships with business partners and internal customers as well as key stakeholders
• As senior manager execute APEM FHS strategy and objectives in line with those of global Finance and HR Operations
• Ensure good relationships with all key stakeholders ie regional and global counterparts
• Build and maintain relationships with internal stakeholders such as BPO, Lean, FC, Controlling, HR etc
• Manage operations effectively and ensure that objectives are met within departmental AOP, budget and operational targets
• Assist in the AOP process
• Identify and propose process improvements and service enhancements and ensure implementation of compliance with regional and global initiatives
• Optimise organizational design from process perspective
• Identify and implement, in tandem with the FC ( First Choice ) and BPO team, opportunities to improve service quality and cost.
• Continue to lead the team on Lean and Kamishibai activities

Skills / Qualifications

• University degree in Finance /Accountancy or Business
• 2-4 years of “hands-on” operations leadership experience in the Shared Services industry
• At least 5 years of experience in a multi-functional, multi-cultural and multi-national environment.
• Strong leadership and proven ability to plan, organize and drive change
• Able to lead and manage a large team with multiple nationalities 
• Experience in leading a large team of accounting professionals in a service industry or a Shared Service Centre is highly recommended.
• Experience in Project Management, transition and migration -especially to a captive Shared Services Centre will be an added advantage.
• International experience and background in a complex, multi-cultural environment
• Good understanding of key business processes of Shared Service concepts and key success factors
• Strong business acumen and a “can do” attitude, capable of “rolling up the sleeves” to drive implementation and execution.
• Creative problem solving skills and ability to think strategically
• Excellent communication and interpersonal skills
• Ability to manage complexity and conflicting demands with tact, diplomacy and fairness.
• Integrity, personal drive and enthusiasm which motivates people and inspires the highest professional standards, customer-focus and demonstrates personal commitment through every action
• Flexible and able to interact with the Gen Y.
• Demonstrate patience, maturity and a genuine interest to build long term partnerships.