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Monday, October 7, 2013

Tracing Advisor

Tracing Advisor

Ref.: MEA - 11650

 

 

Facts & Figures

Job functionCustomer Service
CountryEgypt
LocationAl Qāhirah (Mohandessin)
Position offered byDHL Express Egypt
Reports toCustomer Service Manager
Career levelProfessional
ContractPermanent (Full-Time)
Travel requiredNo business travels
Work permit requiredNo
Start date01/11/13
Closing date for applications13/10/13
Shift work requiredNone

 

Role Purpose:

Provide quality and professional track and trace services to all parties, particularly customers and the DHL network, aimed at resolving service problems to achieve and exceed defined performance standards for traces and customer service.
Primary Responsibilities:
  • Track and trace shipments in adherence to DHL’s network trace standards and investigate thoroughly undelivered, returned, delayed, lost, damaged and held shipments. 
  • Ensure that the customer is fully updated on any query or issue within the agreed time.
  • Highlight any recurring problems that are manifested through traces. 
  • Deal competently with customer complaints and take all possible actions to resolve the issue.
Skills/ Qualifications:
  • 2 years of experience in area of responsibility.
  • Excellent English Language Skills.
  • Customer Service Oriented.
  • Excellent Communication and Problem Solving Skills.
  • Very good computer skills.

 

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