Tracing Advisor
Ref.: MEA - 11650
Facts & Figures
Job function | Customer Service |
Country | Egypt |
Location | Al Qāhirah (Mohandessin) |
Position offered by | DHL Express Egypt |
Reports to | Customer Service Manager |
Career level | Professional |
Contract | Permanent (Full-Time) |
Travel required | No business travels |
Work permit required | No |
Start date | 01/11/13 |
Closing date for applications | 13/10/13 |
Shift work required | None |
Role Purpose:
Provide quality and professional track and trace services to all parties, particularly customers and the DHL network, aimed at resolving service problems to achieve and exceed defined performance standards for traces and customer service.
Primary Responsibilities:
- Track and trace shipments in adherence to DHL’s network trace standards and investigate thoroughly undelivered, returned, delayed, lost, damaged and held shipments.
- Ensure that the customer is fully updated on any query or issue within the agreed time.
- Highlight any recurring problems that are manifested through traces.
- Deal competently with customer complaints and take all possible actions to resolve the issue.
Skills/ Qualifications:
- 2 years of experience in area of responsibility.
- Excellent English Language Skills.
- Customer Service Oriented.
- Excellent Communication and Problem Solving Skills.
- Very good computer skills.
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