Senior Programme Manager, Transport Management IT Solutions

Senior Programme Manager, Transport Management IT Solutions

Ref.: AP-50401

Facts & Figures

Job function	Information Technology
Country	Singapore
Location	Singapore (Alps)
Position offered by	DHL Supply Chain Regional Office Singapore
Reports to	VP, Transport Management ITSolutions, DSC APMEA
Career level	Senior Manager/Director
Contract	Permanent (Full-Time)
Travel required	Below 25% of total work time
Travel extent	Local/ regional
Working hours	as per country standard T&Cs
Work permit required	No
Start date	29/09/13
Closing date for applications	14/10/13
Shift work required	None

At DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent the world over. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the world.

Under the DHL Supply Chain umbrella, one of the business units of DHL, we provide customized logistics and industry solutions in the areas of supply chain management, warehousing, distribution, value added services, and lead logistics provider services for our customers – helping them deliver better results everyday.

ORGANISATIONAL BACKGROUND INFORMATION:

Role Title: Senior Programme Manager, Transport Management IT Solutions

Corporate Division: DHL Supply Chain

Business Division: DSC IT APMEA

Business Unit: DHL Supply Chain APMEA

Overall Role Purpose: Drive the deployment of Transport Management IT solutions across the region by:

·         Driving country rollouts in accordance with strategic TMS rollout plan in the most effective and cost efficient manner.

·         Ensure countries have adopted proper usage of the TMS in accordance with ‘best practice’ transport processes and are achieving value from its use.

·         Engage country IT and transport teams effectively to help drive the rollout of TMS across the region.

·         Together with the TMS Solution Manager, assist the country IT and transport team to perform solution design and costing for transport IT solutions.

·         Work with the TMS product team to ensure the product has the right functionality for the region.

·         Manage and drive improvements with the TMS product team in support of the strategic solutions and country rollout.

Reports to: VP, Transport Management IT Solutions

SCOPE OF ROLE:

Revenue of Own Unit [2013]: Functional Support

Number of Countries Covered [2013]: 4 sub-regions / 22 countries

No. of FTEs [total FTEs in own area of responsibility]: 1

Specific Role Context: Drive the TMS rollout programme across the region; help ITBD to develop TMS solution and costing for customers.

Specific Role Challenges: Working across the region driving TMS rollout, adoption and development in both emerging and mature markets, with differing cultures and priorities.

In addition transportation is a key part of APMEA’s growth plans up to the 2015 target.

ACCOUNTABILITIES:

1a. Customer - External

       Key Activities:
·         Ensure strategic TMS solution meets the needs of our customers.

·         Work with the TMS solution and product team to develop IT applications and products across the strategic TMS solution to meet/exceed customer requirement across the region.

·         Actively support the business growth, both within current client base, new services, and new clients, including pre-sales activity as appropriate to increase market share.

·         Actively support the countries in the investigation and review of key customers supply chain needs and identify where DSC can best apply value.

·         Actively support customer TMS projects in countries.

·         Ensure TMS solution and products provide excellence of service across the sub region and meet our contractual commitments.

       Overall Goals/Typical Measures:

·         T&D targeted organic and new business growth.

·         Projects Implemented on time and within budget.

·         Service meeting agreed SLA's.

1b. Customer - External
       Key Activities:

·         Drive country TMS rollout projects across the region, working closely with country heads, transport leads, country IT heads and regional TMS product team to support improved transport management capability, standardization, consolidation, visibility and reporting.

·         Drive the deployment of the TMS solution across the region such that the end goal of all T&D revenue and cost is generated in the TMS and linked to Oracle financial reporting.

·         Ensure the TMS is utilized to ensure consolidation of Vendors or captive Fleet by lane, by final destination so as to drive the increase in T&D gross margin.

       Overall Goals/Typical Measures:

·         Strategic Rollout plan completed as planned.

·         TMS deployment into all countries in region with the bulk of T&D revenue managed within the system.

·         TMS usage by lane, by vendor, by spend.

2. Stakeholder

       Key Activities:

·         Working with the sub region and country T&D, country IT teams and regional TMS team to ensure alignment of TMS solution, rollout plans and strategic TMS roadmap.

·         Working with country Business Development to support the achievement of growth targets for T&D.

·         Working with RO and Country IT TMS teams to ensure the effective delivery of TMS systems to support T&D operations.

·         Working with regional TMS solutions and product team to align TMS priorities and strategy.

       Overall Goals/Typical Measures:

·         Approved/Agreed TMS solution Roadmap and rollout plan published.

·         T&D targeted organic and new business growth.

·         TMS solutionSLA’s are met.

·         Aligned sub region/country TMS strategies with overall regional TMS strategies.

3. Process

       Key Activities:

·         Work with regional TMS team to develop and drive TMS solution rollout plan in conjunction with country and sub-regional stakeholders.

·         Participate in monthly service review meeting with Regional team and vendor.

·         Maintain strong links with the sub-region transport and TMS teams, country transport and IT teams and regional TMS team  to ensure alignment with the agreed TMS solution strategy, rollout plan and product roadmap to deliver a standardised and scalable TMS offering which supports network consolidation.

·         Plan and monitor projects to ensure they are completed on time (DEPICT).

       Overall Goals/Typical Measures:

·         Approved TMS rollout plan published and maintained.

·         Provide inputs on service issues and suggestions for improvement.

·         Approved/Agreed TMS rollout plan published.

·         TMS Projects delivered on time to budget.

4. People Management

       Key Activities:
·         Manage a small team of dotted line staff comprising of sub region TMS implementation leads to rollout the TMS solution across the region.

·         Assist country project managers in implementation planning with regards to resource requirements, implementation budgets and implementation timing.

        Overall Goals/Typical Measures:

·         Published TMS program plan, reviewed annually.

·         Projects delivered on time to budget.

SKILLS/QUALIFICATIONS:

 1. Key Capabilities / Competencies

       Skills

·         Good written and spoken English

·         MS Office applications

·         Commercially aware and highly numerate,

·         Customer orientated

·         Results driven

·         Good Programme Management skills

·         Good Project Management skills

·         Good Analytical skills

·         Solutions Design skills

·         Good Inter-personal skills and cultural awareness

·         Clear and concise communication skills

·         Ability to manage multiple activities and projects

·         Strategic thinker to deliver initiatives

·         Able to work on own initiative and to take responsibility and ownership of initiatives

·         Flexible to travel as needed and appropriate

·         Team player, self starter

·         Ability to perform under pressure

·         Experienced in Transport systems and processes

       Customer Orientation: Focused on identifying and understanding customer’s needs. Assist customers in an efficient and engaging manner.  Understand the importance of customer service

       Planning & Organizing: Set clear and realistic goals and objectives. Establish courses of action and sequences of steps to ensure that activities and objectives are efficiently achieved. Good personal organizational skills. Schedule time effectively and uses efficient work methods and tools.

       Decision Making: Timely and appropriate choices based on accurate analysis and experience. Use of sound judgment even in conditions of uncertainty. Anticipates impact of decisions and plans how to manage risk.

       Leadership Skills:

       Developing People: Facilitates the development of others through personal involvement in coaching, mentoring and sponsorship.  Aims to create an environment that fosters learning, growth and development to improve DHL's TMS capability to achieve the strategic vision for the region in line with APMEA’s agreed strategy.

       Building and Leading Teams: Knows the skills of the teams within the region.  Encourages effective cooperation among team members across the region and between teams within Country.  Inspires team spirit and the commitment to achieve high standards of performance.

        Personal:

       Influencing: Able to persuade others of the value of an approach or idea. Gains commitment and support and gets others to willingly take action.

       Communication: Provides both verbal and written information in a timely, clear and concise manner. Expresses ideas effectively, adjusting style, tools and mode to the needs of others. Listens attentively, clarifies information as needed.

Commitment to Excel: Challenges self and others to exceed standards and achieve extraordinary results, striving for best in class. Not easily deterred when obstacles or delays are encountered.



2. Expected Years of Experience (minimum)

·         Ideally 8+ years’ experience in Transport Operations and/or TMS  management/deployment.

·         A minimum of 5+ years experience in a Transport Management or related supply chain role including project delivery.

·         Demonstrated Project Implementation for Transport Management Systems or related projects, solutions and systems.

·         Ideally 2–3 years working experience in the APMEA region.

3. Expected Educational Qualifications

·         Master’s Degree or equivalent in relevant discipline.

·         Project Management training eg. Prince 2 or similar.

CAREER / ROLE DEVELOPMENT:

Expected Next Roles: Head of Transport Management IT Solutions

How to apply?

Please send your application with a short description of yourself and your professional skills directly to: Career.DSCRO@dhl.com.

Only shortlisted candidates will be notified. 

Position:Regional Head of IT Security

Regional Head of IT Security, IT Risk & Continuity Management, Asia Pacific Middle East Africa

Ref.: AP-50403

Facts & Figures

Job function	Information Technology
Country	Singapore
Location	Singapore (Alps)
Position offered by	DHL Supply Chain Regional Office Singapore
Reports to	Senior Director, IT ISM (APMEA), and Global Head, Information Security
Career level	Experienced Manager
Contract	Permanent (Full-Time)
Travel required	Below 25% of total work time
Travel extent	Local/ regional
Working hours	as per country standard T&Cs
Work permit required	No
Start date	30/09/13
Closing date for applications	16/10/13
Shift work required	None

At DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent the world over. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the world.

Under the DHL Supply Chain umbrella, one of the business units of DHL, we provide customized logistics and industry solutions in the areas of supply chain management, warehousing, distribution, value added services, and lead logistics provider services for our customers – helping them deliver better results everyday.

ORGANISATIONAL BACKGROUND INFORMATION:

Role Title: Regional Head of IT Security, IT Risk & Continuity Management, Asia Pacific Middle East Africa

Corporate Division: DHL Supply Chain

Business Division: Infrastructure & service management

Business Unit: IT APMEA

Overall Role Purpose:

The role is responsible for information security governance and compliance function. The principle objective is to protect the company’s information assets and reputation in line with the commercial and contractual arrangements in place with DHL customers.
Taking guidance from both corporate and global information security risk teams, the role is accountable to the regional infrastructure and service management function fordeliveringthe strategy, roadmap and service provision of security and risk related policies, standards, technologies and processes.
Additionally the role will be mandated with ensuring internal controls, industry compliance and regulatory requirements are assessed against all change initiatives (Customer, Supplier & internal) and business as usual operations that impact operational products and services.
Ensuring the business has the relevant level of business continuity in place & providing guidance with formulating disaster recovery plans where necessary.
This role will directly engage with executive stakeholders to ensure risks are correctly managed, providing a foundation of which informed business decisions can be made in light of competing priorities such as cost or service delivery timescales.
Reports to: Senior Director, IT ISM (APMEA), and Global Head, Information Security

Role Profiler: Lim Chong Yeow and Neil Jarvis

SCOPE OF ROLE:

Number of Countries Covered: Countries in Asia Pacific Middle East Africa Region (15+8)

Direct/Dotted Line reports [only first level of reports into the role]: All IT Security resources in the region will take functional leadership via this role.

Budget Responsibility / Total Cost in m or bn € [year]: IT Security sign-off on all DSC regional implementations of IT Products (Those IT Products that make it into the IT Products catalogue and are approved for customer implementations). IT Security sign-off for all DSC regional internal systems

Expected EBIT of Own Unit in m or bn €: N/ A

Size of Assets Under Management in m or bn €: Info security across a Regional IT budget in excess of €150m

Specific Role Context:

Responsible for providing co-ordination and implementation of  Information Security, IT Risk and Continuity Management services to the APMEA Region, consistent with Global Strategy and lead.
Regional role - differing levels of maturing and operations.
Specific Role Challenges:

Technical competence, management gravitas and the ability to influence multi disciplinary teams to implement cost effective solutions.
Stake holder management, Influence.  Pragmatic approach necessary.  Communicating risks in a way that engages the business to do something.
ACCOUNTABILITIES:

1. Customer - Business roles: External / Functional roles: Internal

       Key Activities:

Own the implementation of the ISRM (InfoSec Risk Mgmt) sections of the domain strategy and roadmap.
Regional ownership of ISRM service delivery.
Communicate security standards & updates to all internal functions and internal / external suppliers, ensuring they are understood and adopted.
Validate supplier technology decisions that affect ISRM either directly or indirectly.
Ensure where possible regional policies and standards are harmonised across the group.
Coordinate the Implementation of DHL's Logistics Division IT security strategy, for the region, with the process, data, application and technology leads in the relevant business and IT communities.
Develop and integrate IT security governance processes and procedures within existing Regional IT Architecture, IT Project Delivery and IT Service Management functions.
Provide thought IT Security technical competencies and liaison with the various IT functional groups to ensure appropriate consistency and focus is being applied.
Where requested, work with business and customer facing IT teams to present DHL's Logistics Division IT Security strategy to existing and / or new major customer accounts, within the region.
Educate both business and IT communities on the importance of IT Security.
All areas applicable to both IT infrastructure and software.

       Overall Goals/Typical Measures:

Validates reporting of status, issues, risks and agreed exceptions in the domain strategy programme management cycle.

Demonstrate progress against agreed domain strategy compliance targets.

Develop regional ISRM management reports.

Single point of contact & full regional accountability to business units.

Effective knowledge in key functions transferred.

Manage impacts with suppliers.

Adherence to external compliance needs.

Effective engagement model & processes for approval of new services.

Deep understanding of group ISRM policies.

Participate in working groups to align policies and standards where possible.

Regional executive management understanding and awareness of the criticality of appropriate IT / Information security.

User base understanding and awareness of basic IT security risks and ways to mitigate them.

Level of implementation of IT Security initiatives within the region.

Effective regional reporting of IT Risk.

Effective co-ordination of regional business continuity and disaster recovery services.

2. Stakeholder - Business roles: Internal / Functional roles: External

       Key Activities:

Ensure the company appropriately identifies, evaluates, agrees and documents risks to information assets with technology and business stakeholders.
Provide ISRM consultation and advisory services to regional business as usual and business development functions.
Ensure BCP plans exist for prioritised customers or services.
Develop education and awareness campaigns to increase staff understanding of ISRM security risks and their personal responsibilities.
       Overall Goals/Typical Measures:

Review and enhance risk management strategies and processes across all areas of the business.
All Medium/High classified risks are appropriately managed.
Provide subject matter expertise to support business solutions.
Ensure data is appropriately classified and managed.
Develop priority customer service lists.
Review BCP plans making recommendations as appropriate.
Online security training compliance targets.
3. Process

       Key Activities:

Initiate audits to identify areas of risk and increase compliance.
Support external, internal corporate or divisional audits providing consultancy and knowledge as required.
Have input into globally defined ISRM processes, ensuring regional requirements are considered.
Ensure HR processes are effectively integrated into ISRM and ISM systems and processes.
Identify and develop internal process improvements to increase the effectiveness of ISRM service delivery (build and run).
       Overall Goals/Typical Measures:
Develop and measure compliance targets.
Ensure audit plan is realistic and achievable.
Ensure remedial actions are documented and owned.
Manage reporting of audit action status to key stakeholders.
Participate in working groups
Effective stakeholder management.
Effective starters and leavers process.
Develop key ISRM KPI’s and demonstrate ongoing improvement.
SKILLS/QUALIFICATIONS:

 1. Key Capabilities / Competencies:
Proven accountability for delivering information security and risk management programmes of improvement.
Proven experience in delivering ISRM related change improvements and associated technology.
Practical experience with ISO/IEC 27000 series standards, COBIT, SAS70 & other relevant security standards.
Practical experience completing information security risk assessments.
Excellent verbal and written communication skills.
Pragmatic & highly effective problem solving skills – analytic and reasoning.
Effective senior stakeholder management.
Commercial Orientation and Customer Focus.
Good knowledge of IT service management & IT project delivery.
Prior experience of meeting external compliance (eg data protection acts).
Ability to judge and communicate risks in such a way to engage business colleagues into action.
Cultural awareness.
Diplomacy and negotiating skills.
Broad IT service / technical understanding.
2. Expected Years of Experience (minimum)

5 years + in senior IT security mgmt role

(desirable) 3 years minimum working within multinational – multicultural organisation
3. Expected Educational Qualifications

University Degree in Computer Science, Information Systems, Science, Business Administration.
Information security specific qualifications: CISSP, CISM
Specific risk management qualifications (e.g. M_o_R practitioner)
ITIL Foundation Service Management
Prince 2 or MSP equivalent project / programme management qualifications.ISMA Leadership Program/CPP, CFE, CFI or other security-related qualifications
CAREER / ROLE DEVELOPMENT:

Expected Next Roles:

Global Head of Information Security & Risk
Regional Head ISM
Global functional role
Regional Enterprise Risk role

How to apply?

Please send your application with a short description of yourself and your professional skills directly to: Career.DSCRO@dhl.com.

Only shortlisted candidates will be notified.