Account Executive

Account Executive

Ref.: US - 29070 

Facts & Figures

Job function	Sales & Business Development
Country	United States
Location	Virginia (Richmond-RNH)
Position offered by	DHL Express US
Reports to	Area Sales Manager
Career level	Professional
Contract	Permanent (Full-Time)
Travel required	Below 25% of total work time
Travel extent	Intercontinental
Work permit required	Yes
Start date	Immediate
Shift work required	Day-time only

DHL Express is looking for an aggressive “hunter” field sales professional that will be responsible for consulting and selling international logistics/transportation services to meet sales targets and generate revenue within a specific territory. The Account Representative will maintain a high level of customer service with existing customers and leverage those relationships to expand business. The Account Representative will also develop new clients by prospecting and responding to business development leads. In addition, he/she will actively monitor and review customer global sales activity and make adjustments to processes and strategies as needed.

Key Accountabilities:

• Sell profitable new key business within assigned territory by cold calling, cultivating leads and networking
• Make customized presentations to various decision making audiences to close new business
• Maintain and increase revenue streams with current key accounts in a specific territory, to include: face to face visits, problem solving and administrative follow-up
• Master extensive international knowledge of the DHL network and must use company tools, processes and technologies to manage/grow territory and document activity
• Ensure high post-sale satisfaction and positive long-term relationships
• Collaborate with Sales and Operations teams to maximize sales and revenue growth within territory

Key Skills and Requirements:

• Typically requires BA/BS Degree with strong GPA (preferably 3.0 or higher)
• 1-2+ years successful and documented B2B sales experience (selling services vs. product is preferred)
• Strong negotiation and communication skills (verbal and written)
• Computer Proficiency in Microsoft Excel (additional experience with a CRM system is preferred)
• Successful academic and professional track record with solid achievements, rankings, or awards
• Transportation industry, service solution sales, or international sales experience highly preferred

Please note a resume is required to apply for all DHL positions.
If you do not have a resume readily available, please visit: http://dhl-resumebuilder.com
This program will work on both Windows and Mac operating systems.

Head of Technology, E&M Sector

Head of Technology, E&M Sector

Ref.: AP-50460 

Facts & Figures

Job function	Sales & Business Development
Country	China
Location	Shanghai (Shanghai)
Position offered by	DHL Supply Chain China
Reports to	VP, BD of China
Career level	Senior Manager/Director
Contract	Permanent (Full-Time)
Travel required	Below 50% of total work time
Work permit required	No
Start date	Immediate
Closing date for applications	30/11/13
Shift work required	None

 Head of Technology, E&M Sector

This role provides leadership and ownership of the IBP and resource, maximum the performance in Technology and E&M Sector by providing leadership. Focusing on customer requirement, operational Performance, a motivated workforce, succession planning and make” DHL” a good place to work, deliver new business growth in China

Key Roles:

• Work with global/regional and country team to refine China Key Account Management strategy, measure success and amend as appropriate
• Provide customer oriented service at all times relating to specific sales issues.
• Provide support to escalated issues, develop prevention and resolution for key customers
• Facilitate the provision of solution management, account management and enhancement of supply chain that meets and exceed customers’ expectation
• Responsible for preparation and delivering QBR meeting with customer.
• Work with operations team to resolve customer-related issues, and be responsible for business and profitability growth
• Provide valuable information to senior management for their strategic direction
• Identify and develop potential, sustainable customer relationship to the growth of new opportunities
• Work with Ops to ensure the delivery of quality service to customer and the compliance ofSLAand KPI
• Actively promote the exchange and adoption of “Best Practice Sharing” within country to leverage collective learning and to improve consistency and productivity.
• Ensure high morale and a high level of team motivation is displayed at all times.
• Continually review and improved business processes to increase productivity and value to DSC
• Formulate a team sales plan that incorporates initiatives for identifying and gaining new business prospects and maximizes growth within the existing client base so that the required personal sales results are achieved.
• promote DHL competitive advantage and solutions to the assigned list of accounts
• Display strong skills in target customer analysis to ensure that all customer requirements are being fulfilled.
• Establish and implement a pricing review timetable that ensures management attention on improving margins from listed accounts.
• Adhere to regional standards on profit margins and discount guidelines
• Ensure the customer agreements are cost sensitive to ensure a suggested minimum pricing tariff is set and adhered too.
• Ensure co-operation with other members of the account management team, operations management & sales team and throughout the sales force

Skill/Qualification

• Must have substantial operational and commercial experience in 3PL
• Proven commercial and business development skills, ideally within technology, E&M supply chain environment.
• Ability to think and act strategically and develop and implement market strategies on a country basis
• Proven project and program management skill and methodologies
• Strong interpersonal and communication skills, with ability to influence, present, and persuade a broad range of audiences.
• Technical aptitude: this role required the understanding of Technology, E&M industry and its total value chain
• Ability to effectively manage in a highly matrixes environment and across regions. Countries and business units.
• Possesses a high degree of collaborative leadership skill and can establish strong working relationships and personal contacts.
• Above 7 years working experience in logistics and Supply Chain/manufacturing logistics.
• At least 5 years logistics/operational experience in a management role
• Have good and advance conceptual knowledge in Account Management/Customer Service/Supply Chain Solutions
• Bachelor degree or above, Masters or equivalent degree preferred

 How to apply? 

please send your application to Christina.ren@dhl.com

 

Telesales Executive

Telesales Executive

Ref.: AP-50462 

Facts & Figures

Job function	Sales & Business Development
Country	Hong Kong
Location	Kowloon (Mega Box)
Position offered by	DHL Express Hong Kong
Reports to	Telesales Manager
Career level	Entry Level/ Junior Professional
Contract	Permanent (Full-Time)
Travel required	No business travels
Work permit required	Yes
Start date	Immediate
Relocation offered	None
Shift work required	Day-time only

You will be responsible for selling DHL products & services to prospective & existing customers through telephone calls; achieving sales target and supporting service requests. You will identify sales opportunities for sales lead generation and work in line with corporate standards to attain local and RO KPIs. You will provide professional services to the customers and liaise closely with other functions to deliver quality services. You will also be required to prepare timely reports for business analysis.

Requirements:

• Form 7 or above with English passed in HKCEE or Bachelor degree with less experience will be considered
• Minimum two years work experience in Sales or Customer Services
• Fluent spoken English & Cantonese, fluent in Mandarin is preferable
• Good interpersonal, communication and telephone handling skills
• Possess strong selling techniques
• Good PC operations knowledge, including MS Word and Excel
• Highly persuasive, self-motivated, self-confident and customer service oriented
• Well-organized, hardworking, aggressive and able to work under pressure