Control Tower Clerk

Control Tower Clerk

Ref.: UK - 36579

 

 

Facts & Figures

Job function	Transportation & Warehouse Administration
Country	UK
Location	Leicestershire (Lutterworth)
Position offered by	DHL Supply Chain UK
Reports to	Mat Church
Career level	Operatives/Administrative
Contract	Permanent (Full-Time)
Travel required	No business travels
Work permit required	No
Start date	Immediate
Closing date for applications	27/10/13
Shift work required	Rotational

 

Position: Control Tower Clerk

Location: Lutterworth, Leicestershire

Salary: £18,000

Job Type: Permanent/Full-time

Working Pattern: Rotational

Ideal Start Date: To be defined

Looking for a new career with a Global company?  We are offering one outstanding candidate the chance to be a Control Tower Clerk in our Supply Chain division based at our site in Lutterworth, Leicestershire.

At DHL, people mean the world to us. We aim to attract and retain the best talents. We provide challenge and opportunity for personal and professional development. We make sure that you know what a difference you make to our business and how you can be proud of building THE logistics company for the world.

Under the DHL Supply Chain umbrella, one of the business units of DHL, our mission is to provide customized logistics and industry solutions in the areas of supply chain management, warehousing, distribution, value added services, and lead logistics provider services for our customers – helping them deliver better results everyday.

What are you accountable for achieving?

The successful candidate will manage the creation of an effective, efficient and commercially viable load plan each day to ensure that all customers’ deliveries are made on the date and at the time expected. The candidate will ensure that all loads are tracked, with issues logged and escalated accordingly and completion of service provision with closure/return of all required information, within theUKand Ireland Supply Chain.  Other accountabilities for this role will include:

• To work closely with Control Tower staff.
• To manage the acceptance of in-bound consignments/orders and oversee the building into a Daily Load Plan grouped by source geographical location, taking into account vehicle availability, size and payload, ensuring that all un-scheduled consignments are included.
• To manage the maximisation of vehicle load-fill via effective consolidation and use of strategic partners to fulfil agreed service levels.
• Manage the monitoring of sub contracted traffic and spend, minimising this spend where appropriate, ensuring the effective utilisation of EFX to manage sub-contraction.
• Manage the monitoring and reporting, weekly, of all costs via the transport planning system.  Ensure service levels are met and reported to Consumer Network defined KPI’s.
• Establish excellent communications with key customer contacts and subcontractors.
• Manage and present, where required, any management reports.

What will you need as a successful Control Tower Clerk?

Essential

• Knowledge of geographies and specific market conditions.
• Working knowledge of Microsoft Office.
• Understanding of CT methodology and application in operations and systems.
• Extensive knowledge of the commercial aspects of a large international (UKandEire) distribution operation.)
• Strong interpersonal and communication skills and the ability to work effectively with a wide range of people. A high standard of presentation and communication skills are also needed in order to deal effectively with the customers both internal and external.
• PC literate- able to create Excel spreadsheets, Word documents and emails.
• Ability to analyse problems and develop creative solutions to complex operational issues.

Desirable

• Educated to university degree level or equivalent professional qualifications or experience.

What will you get in return?

In addition to the excellent opportunities for progression, our package includes 25 days holiday, defined contribution pension scheme and access to discounts with major high street retailers.

If this sounds like a role for you, please click the apply button.

Here at DHL we are an equal opportunities employer: all together different, all together successful.

 

Manager PtP (Procure to Pay)

Manager PtP (Procure to Pay)

Ref.: GBS - 12027

 

 

Facts & Figures

Job function	Finance, Controlling & Auditing
Country	Malaysia
Location	Selangor (Petaling Jaya)
Position offered by	DHL Finance & HR Services Asia Pacific EEMEA
Reports to	Head of RtR, PtP and QA APEM FHS
Career level	Experienced Manager
Contract	Permanent (Full-Time)
Travel required	Below 25% of total work time
Working hours	40 hours per week
Work permit required	No
Start date	Immediate
Closing date for applications	11/10/13
Shift work required	Day-time only

 

Overall Role Purpose

To lead and manage the PtP team according to SLA agreements through the provision of effective and efficient services of high quality. Build strong collaboration with business partners and gain their trust and confidence. Drive team productivity and build team capability. Continuously seek ways to improve processes and create value add to business partners. Drive the team to deliver best in class services with an optimal cost structure. Active participation in regional and global initiatives.

Conduct service performance reviews with business partners and achieve all stipulated KPIs in the SLA.

To ensure audit and internal compliance CRISP and ICF compliance.

Accountabilities

• Ensure timely service delivery on the basis of SLAs and high accuracy and quality.
• Build and maintain relationships with business partners and internal customers as well as key stakeholders
• As senior manager execute APEM FHS strategy and objectives in line with those of global Finance and HR Operations
• Ensure good relationships with all key stakeholders ie regional and global counterparts
• Build and maintain relationships with internal stakeholders such as BPO, Lean, FC, Controlling, HR etc
• Manage operations effectively and ensure that objectives are met within departmental AOP, budget and operational targets
• Assist in the AOP process
• Identify and propose process improvements and service enhancements and ensure implementation of compliance with regional and global initiatives
• Optimise organizational design from process perspective
• Identify and implement, in tandem with the FC ( First Choice ) and BPO team, opportunities to improve service quality and cost.
• Continue to lead the team on Lean and Kamishibai activities

Skills / Qualifications

• University degree in Finance /Accountancy or Business
• 2-4 years of “hands-on” operations leadership experience in the Shared Services industry
• At least 5 years of experience in a multi-functional, multi-cultural and multi-national environment.
• Strong leadership and proven ability to plan, organize and drive change
• Able to lead and manage a large team with multiple nationalities 
• Experience in leading a large team of accounting professionals in a service industry or a Shared Service Centre is highly recommended.
• Experience in Project Management, transition and migration -especially to a captive Shared Services Centre will be an added advantage.
• International experience and background in a complex, multi-cultural environment
• Good understanding of key business processes of Shared Service concepts and key success factors
• Strong business acumen and a “can do” attitude, capable of “rolling up the sleeves” to drive implementation and execution.
• Creative problem solving skills and ability to think strategically
• Excellent communication and interpersonal skills
• Ability to manage complexity and conflicting demands with tact, diplomacy and fairness.
• Integrity, personal drive and enthusiasm which motivates people and inspires the highest professional standards, customer-focus and demonstrates personal commitment through every action
• Flexible and able to interact with the Gen Y.
• Demonstrate patience, maturity and a genuine interest to build long term partnerships.

Pricing Officer

Pricing Officer

Ref.: AP-50400

Facts & Figures

Job function	Marketing, Advertising & PR
Country	Hong Kong
Location	Kowloon (Mega Box)
Position offered by	DHL Express Hong Kong
Reports to	Pricing Manager
Career level	Professional
Contract	Permanent (Full-Time)
Travel required	No business travels
Work permit required	Yes
Start date	Immediate
Relocation offered	None
Shift work required	Day-time only

Reporting to Pricing Manager, you will be responsible for

• Implementing pricing strategies & yield improvement initiatives to achieve the top-line revenue target, ensuring a reasonable profitability level of the Company
• Preparing comprehensive analysis & review on profit, cost, price and competitors to implement pricing strategies
• Formulating pricing policy and designing pricing tools to facilitate the Sales process
• Monitoring customer performance to ensure Company’s revenue & yield performance target can be achieved
• Identifying areas of opportunities for potential revenue of Company

Requirements:

• Relevant university degree in Business / Finance / Marketing / Quantitative Analysis for Business or related discipline
• Minimum 3 years' relevant work experience in a product/service pricing, marketing or business analysis role
• Strong numerical sense and analytical with strong problem solving skill
• Good communication and interpersonal skills, upholding a good team spirit
• Excellent written and spoken English and Chinese is a must; fluency in Mandarin would be an advantage
• Good PC operational knowledge, including MS Excel Macro, PowerPoint & Access

Service Desk Analyst with ENGLISH + SWEDISH

Service Desk Analyst with ENGLISH + SWEDISH

Ref.: GBS - 12028

 

Facts & Figures

Job function	Customer Service
Country	Various Countries
Location	Various Locations
Position offered by	DHL IT Services Europe
Reports to	Head of IT Services Europe Service Desk
Career level	Entry Level/ Junior Professional
Contract	Permanent (Full-Time)
Travel required	No business travels
Work permit required	No
Start date	Immediate
Relocation offered	None
Shift work required	Rotational

SUMMARY: To ensure that requests for assistance are accurately logged, assigned and responded to in a timely manner, according to agreed standards and procedures.

RESPONSIBILITIES:

• Following agreed procedures receives requests for assistance from users in a pleasant and professional manner. Maintains accurate log entries of requests with fault details and contact information.
• By adherence to escalation procedures, promptly allocates unresolved calls as appropriate. Maintains log entries and advises users of actions taken
• Following agreed procedures searches documentation and previous requests for assistance on related topics to establish possible solutions to calls. Documents any findings on the call log.
• Following agreed procedures responds to requests for assistance from users by providing information to enable users to solve their problems. Maintains accurate log entries of contact with resolution details and follow-up information
• Following agreed procedures, maintains and reports up to date and accurate inventory information on the organization’s IT assets.

REQUIREMENTS:

• Time Flexibility
• Ability to speak English + Swedish
• General IT background preferred
• Customer orientation within a multi site operation with excellent customer relationship skills
• Commitment to teamwork and sensitivity to cultural differences are essential
• Strong drive to solve problem with good analytical and problem-solving skills

BENEFITS:

• Attractive remuneration package and motivating bonus scheme
• Extensive benefits package including five weeks holiday, social activities, lunch vouchers and more
• On-going professional training and development
• Professional growth opportunities with a global leader in its field

 

Tracing Advisor

Tracing Advisor

Ref.: MEA - 11650

 

 

Facts & Figures

Job function	Customer Service
Country	Egypt
Location	Al Qāhirah (Mohandessin)
Position offered by	DHL Express Egypt
Reports to	Customer Service Manager
Career level	Professional
Contract	Permanent (Full-Time)
Travel required	No business travels
Work permit required	No
Start date	01/11/13
Closing date for applications	13/10/13
Shift work required	None

 

Role Purpose:

Provide quality and professional track and trace services to all parties, particularly customers and the DHL network, aimed at resolving service problems to achieve and exceed defined performance standards for traces and customer service.

Primary Responsibilities:

• Track and trace shipments in adherence to DHL’s network trace standards and investigate thoroughly undelivered, returned, delayed, lost, damaged and held shipments. 
• Ensure that the customer is fully updated on any query or issue within the agreed time.
• Highlight any recurring problems that are manifested through traces. 
• Deal competently with customer complaints and take all possible actions to resolve the issue.

Skills/ Qualifications:

• 2 years of experience in area of responsibility.
• Excellent English Language Skills.
• Customer Service Oriented.
• Excellent Communication and Problem Solving Skills.
• Very good computer skills.