Job: Commercial Collector

Commercial Collector (2 Openings)

Ref.: US - 28977

Facts & Figures

Job function	Accounting (Billing & Collections)
Country	United States
Location	Texas (Houston-NBC)
Position offered by	DHL Express US
Reports to	Sr. Manager - Collections
Career level	Professional
Contract	Permanent (Full-Time)
Travel required	No business travels
Work permit required	Yes
Start date	Immediate
Shift work required	Day-time only

What makes DHL great? Our People! Enjoy the flexibility, innovation and fun we encourage and promote in our work environment. Our corporate culture is about personal commitment – to our business, to each other and to our communities. DHL is dedicated to being a great place to work. In addition to competitive salaries, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives. In fact, Business Week just named DHL "one of the best companies to launch a career.”

Start YOUR career with DHL today…

DHL currently has a full time opportunity for a Commercial Collector at our financial center in Houston, TX. The position is housed within DHL Express US’s Customer Finance Support Center, which is located near I-45N and the Beltway in North Houston. The Center handles all financial services for the DHL Express Americas business. The Commercial Collector effectively provides subject matter expertise in managing multi-million dollar account portfolios. Initiates customer contact and coordinates with sales and other departments/divisions in the resolution of disputes that affect the ability to collect receivables. Utilizes industry best practices to conduct root cause analysis in order to identify underlying issue(s).

Principles/Accountabilities:

Revenue Management

• Contacts customers by phone according to priority list in SAP or other prescribed system.
• Updates SAP with accurate and detailed information regarding collections status.
• Follows established processes to ensure customers comply with contractual payment terms.
• Negotiates with customers, when applicable, in order to protect DHL’s corporate best interests.
• Preempts potential problems and provides effective solutions in reaction to application of concepts, techniques, knowledge or processes.
• Escalate collections issues to Management / Sales in a timely manner when necessary. 
• Meets individual monthly cash collections targets.
• Meets individual monthly aged debt standards.
• Meets individual daily average call standards.
• Adheres to the appropriate DHL treatment collection plan as outlined by management.

Systems Usage and Documentation:

• Records collection activity and related notes in collection system as directed.
• Directs customers to appropriate systems to pull invoice copies and supporting documentation.
• Other duties and responsibilities as assigned.

Knowledge/Skills/Abilities:

• Subject matter in service, production, or support area
• Must be able to effectively communicate via phone and email.
• Prior Intermediate Microsoft Excel experience is required.
• Technical certification or associate degree.
• Four years or more of prior commercial collections experience.
• This position will require Microsoft Excel and Collections Writing sample assessments.
• Relocation assistance is not available for this position.

Please note a resume is required to apply for all DHL positions. 
If you do not have a resume readily available, please visit: http://dhl-resumebuilder.com 
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