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Monday, September 30, 2013

Commercial Collector (2 Openings)

Ref.: US - 28977

Facts & Figures

Job functionAccounting (Billing & Collections)
CountryUnited States
LocationTexas (Houston-NBC)
Position offered byDHL Express US
Reports toSr. Manager - Collections
Career levelProfessional
ContractPermanent (Full-Time)
Travel requiredNo business travels
Work permit requiredYes
Start dateImmediate
Shift work requiredDay-time only


What makes DHL great? Our People! Enjoy the flexibility, innovation and fun we encourage and promote in our work environment. Our corporate culture is about personal commitment – to our business, to each other and to our communities. DHL is dedicated to being a great place to work. In addition to competitive salaries, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives. In fact, Business Week just named DHL "one of the best companies to launch a career.”
Start YOUR career with DHL today…
DHL currently has a full time opportunity for a Commercial Collector at our financial center in Houston, TX. The position is housed within DHL Express US’s Customer Finance Support Center, which is located near I-45N and the Beltway in North Houston. The Center handles all financial services for the DHL Express Americas business. The Commercial Collector effectively provides subject matter expertise in managing multi-million dollar account portfolios. Initiates customer contact and coordinates with sales and other departments/divisions in the resolution of disputes that affect the ability to collect receivables. Utilizes industry best practices to conduct root cause analysis in order to identify underlying issue(s).

Principles/Accountabilities:
Revenue Management
  • Contacts customers by phone according to priority list in SAP or other prescribed system.
  • Updates SAP with accurate and detailed information regarding collections status.
  • Follows established processes to ensure customers comply with contractual payment terms.
  • Negotiates with customers, when applicable, in order to protect DHL’s corporate best interests.
  • Preempts potential problems and provides effective solutions in reaction to application of concepts, techniques, knowledge or processes.
  • Escalate collections issues to Management / Sales in a timely manner when necessary. 
  • Meets individual monthly cash collections targets.
  • Meets individual monthly aged debt standards.
  • Meets individual daily average call standards.
  • Adheres to the appropriate DHL treatment collection plan as outlined by management.
Systems Usage and Documentation:
  • Records collection activity and related notes in collection system as directed.
  • Directs customers to appropriate systems to pull invoice copies and supporting documentation.
  • Other duties and responsibilities as assigned.

Knowledge/Skills/Abilities:
  • Subject matter in service, production, or support area
  • Must be able to effectively communicate via phone and email.
  • Prior Intermediate Microsoft Excel experience is required.
  • Technical certification or associate degree.
  • Four years or more of prior commercial collections experience.
  • This position will require Microsoft Excel and Collections Writing sample assessments.
  • Relocation assistance is not available for this position.
Please note a resume is required to apply for all DHL positions. 
If you do not have a resume readily available, please visit: http://dhl-resumebuilder.com 
This program will work on both Windows and Mac operating systems.


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