Job: Air Import Supervisor

Air Import Supervisor

Ref.: US - 28981

Facts & Figures

Job function	Import, Export & Custom Brokerage
Country	United States
Location	Illinois (Franklin Park-DZ-ORD)
Position offered by	DHL Global Forwarding US
Reports to	-
Career level	Operatives/Administrative
Contract	Permanent (Full-Time)
Travel required	No business travels
Working hours	40
Work permit required	No
Start date	Immediate
Shift work required	Nights/ third shifts

At DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent the world over. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the world.

Working for DHL Global Forwarding means working for the global market leader in air and ocean freight.

At DHL Global Forwarding, our expertise lies in the fast and flexible transportation of goods and merchandise across all continents. We not only supply comprehensive international logistic services, but also play an active role in reducing C02 emissions as seen in our GoGreen product portfolio

DHL Global Forwarding manages the flow of goods and information across a customer’s global supply chain utilizing air/ocean/ground transportation, customs brokerage services, and dedicated warehousing/distribution centers.  We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries.

POSITION SUMMARY:

The role of the Air Import Supervisor is key to the Air Import Operations.  The Air Import manual and Best Practices outline the expectations and standards of each Air Import Operation.  The Air Import Supervisor is responsible to ensure that these policies and procedures are adhered to at all times.

RESPONSIBILITIES/DUTIES:

 Manages the daily work flow and assignments to the staff on the shift

 Ensures all employees are fully trained in all aspects of their job as well as cross-trained in other areas when possible

 Monitor, take action and eliminate Customs and Border Protection (CBP) rejections

Provide customer service and education in order to meet CBP requirements

Establish and maintain working relationships with internal departments and other offices

Implementation of new customers into the Air Freight environment

Ensure all invoices are generated within the KPI standards

Monitor and reconcile open items on the WFAR

Monitor and reconcile weekly items on the PLOG

Monitor and reconcile weekly items needing reporting to General Order

Monitor and reconcile daily recovery manifests, especially shortages and overages

Reconcile Weekly inventory reports

Ensures customer profiles are accurate and updates.

Maintains employee records and completes yearly employee performance reviews.

Assists and answers customer inquires and other related customer service functions.

Ensure continuous improvement processes to increase efficiencies, reduces waste and improve performance to our customers.

Ensure employees comply with rate and service requirements established by customers.

KNOWLEDGE AND SKILLS:

Generally 5 plus years Airfreight import operations experience.  Generally understands basic managerial approaches for work direction, motivation, and disciplinary action.  Professional certification required in some areas.