Account Executive

Account Executive

Ref.: US - 29070 

Facts & Figures

Job function	Sales & Business Development
Country	United States
Location	Virginia (Richmond-RNH)
Position offered by	DHL Express US
Reports to	Area Sales Manager
Career level	Professional
Contract	Permanent (Full-Time)
Travel required	Below 25% of total work time
Travel extent	Intercontinental
Work permit required	Yes
Start date	Immediate
Shift work required	Day-time only

DHL Express is looking for an aggressive “hunter” field sales professional that will be responsible for consulting and selling international logistics/transportation services to meet sales targets and generate revenue within a specific territory. The Account Representative will maintain a high level of customer service with existing customers and leverage those relationships to expand business. The Account Representative will also develop new clients by prospecting and responding to business development leads. In addition, he/she will actively monitor and review customer global sales activity and make adjustments to processes and strategies as needed.

Key Accountabilities:

• Sell profitable new key business within assigned territory by cold calling, cultivating leads and networking
• Make customized presentations to various decision making audiences to close new business
• Maintain and increase revenue streams with current key accounts in a specific territory, to include: face to face visits, problem solving and administrative follow-up
• Master extensive international knowledge of the DHL network and must use company tools, processes and technologies to manage/grow territory and document activity
• Ensure high post-sale satisfaction and positive long-term relationships
• Collaborate with Sales and Operations teams to maximize sales and revenue growth within territory

Key Skills and Requirements:

• Typically requires BA/BS Degree with strong GPA (preferably 3.0 or higher)
• 1-2+ years successful and documented B2B sales experience (selling services vs. product is preferred)
• Strong negotiation and communication skills (verbal and written)
• Computer Proficiency in Microsoft Excel (additional experience with a CRM system is preferred)
• Successful academic and professional track record with solid achievements, rankings, or awards
• Transportation industry, service solution sales, or international sales experience highly preferred

Please note a resume is required to apply for all DHL positions.
If you do not have a resume readily available, please visit: http://dhl-resumebuilder.com
This program will work on both Windows and Mac operating systems.

Head of Technology, E&M Sector

Head of Technology, E&M Sector

Ref.: AP-50460 

Facts & Figures

Job function	Sales & Business Development
Country	China
Location	Shanghai (Shanghai)
Position offered by	DHL Supply Chain China
Reports to	VP, BD of China
Career level	Senior Manager/Director
Contract	Permanent (Full-Time)
Travel required	Below 50% of total work time
Work permit required	No
Start date	Immediate
Closing date for applications	30/11/13
Shift work required	None

 Head of Technology, E&M Sector

This role provides leadership and ownership of the IBP and resource, maximum the performance in Technology and E&M Sector by providing leadership. Focusing on customer requirement, operational Performance, a motivated workforce, succession planning and make” DHL” a good place to work, deliver new business growth in China

Key Roles:

• Work with global/regional and country team to refine China Key Account Management strategy, measure success and amend as appropriate
• Provide customer oriented service at all times relating to specific sales issues.
• Provide support to escalated issues, develop prevention and resolution for key customers
• Facilitate the provision of solution management, account management and enhancement of supply chain that meets and exceed customers’ expectation
• Responsible for preparation and delivering QBR meeting with customer.
• Work with operations team to resolve customer-related issues, and be responsible for business and profitability growth
• Provide valuable information to senior management for their strategic direction
• Identify and develop potential, sustainable customer relationship to the growth of new opportunities
• Work with Ops to ensure the delivery of quality service to customer and the compliance ofSLAand KPI
• Actively promote the exchange and adoption of “Best Practice Sharing” within country to leverage collective learning and to improve consistency and productivity.
• Ensure high morale and a high level of team motivation is displayed at all times.
• Continually review and improved business processes to increase productivity and value to DSC
• Formulate a team sales plan that incorporates initiatives for identifying and gaining new business prospects and maximizes growth within the existing client base so that the required personal sales results are achieved.
• promote DHL competitive advantage and solutions to the assigned list of accounts
• Display strong skills in target customer analysis to ensure that all customer requirements are being fulfilled.
• Establish and implement a pricing review timetable that ensures management attention on improving margins from listed accounts.
• Adhere to regional standards on profit margins and discount guidelines
• Ensure the customer agreements are cost sensitive to ensure a suggested minimum pricing tariff is set and adhered too.
• Ensure co-operation with other members of the account management team, operations management & sales team and throughout the sales force

Skill/Qualification

• Must have substantial operational and commercial experience in 3PL
• Proven commercial and business development skills, ideally within technology, E&M supply chain environment.
• Ability to think and act strategically and develop and implement market strategies on a country basis
• Proven project and program management skill and methodologies
• Strong interpersonal and communication skills, with ability to influence, present, and persuade a broad range of audiences.
• Technical aptitude: this role required the understanding of Technology, E&M industry and its total value chain
• Ability to effectively manage in a highly matrixes environment and across regions. Countries and business units.
• Possesses a high degree of collaborative leadership skill and can establish strong working relationships and personal contacts.
• Above 7 years working experience in logistics and Supply Chain/manufacturing logistics.
• At least 5 years logistics/operational experience in a management role
• Have good and advance conceptual knowledge in Account Management/Customer Service/Supply Chain Solutions
• Bachelor degree or above, Masters or equivalent degree preferred

 How to apply? 

please send your application to Christina.ren@dhl.com

 

Customer Service Executive (Tracing)

Customer Service Executive (Tracing)

Ref.: AP-50461 

Facts & Figures

Job function	Customer Service
Country	Hong Kong
Location	Kowloon (Mega Box)
Position offered by	DHL Express Hong Kong
Reports to	Tracing Supervisor
Career level	Entry Level/ Junior Professional
Contract	Permanent (Full-Time)
Travel required	No business travels
Work permit required	Yes
Start date	Immediate
Relocation offered	None
Shift work required	Rotational

*Candidates with less experience will be considered as Customer Service Representative

Working Hours : Shift duty between Monday – Sunday at 7:30 a.m. - 10:30 p.m. (averages 44 hours per week, including Sundays and public holidays)

Responsibilities:

You will be responsible for providing quality services to both local and overseas clients through 24-hour CS hotline to handle shipment status tracing, customers' complaints, enquiries and problems.

Requirements:

• Post-secondary education (English & Chinese passed in HKCEE / HKDSE or equivalent)
• service experience ,preferably in service industry or customer service field
• 4 years' customer service experience, preferably in contact centre environment
• Good spoken & written English and Chinese, knowledge in Mandarin is an advantage
• Initiative and self-motivated
• Customer-focus, open-minded, flexible, logical and systematic thinking
• Good interpersonal, communication skills and telephone manner
• Good team-spirit and problem solving skills
• Able to work under pressure and independent
• Basic PC knowledge and good typing skills

Customer Service Executive (Claim & Complaint)

Customer Service Executive (Claim & Complaint)

Ref.: AP-50458 

Facts & Figures

Job function	Customer Service
Country	Hong Kong
Location	Kowloon (Mega Box)
Position offered by	DHL Express Hong Kong
Reports to	Customer Care Supervisor
Career level	Operatives/Administrative
Contract	Permanent (Full-Time)
Travel required	No business travels
Work permit required	Yes
Start date	Immediate
Relocation offered	None
Shift work required	Rotational

You will be responsible for handling inquiries, complaints and claims independently and professionally; participating in customer loyalty program; reflecting customers' feedback to management, providing solutions for improving customer service quality and assisting in various projects responsible by the team. You will also work closely with other departments/ international network/ insurance company to meet customer's request and work with other team members to maintain overall performance standards.

Requirements:

• Post-secondary education (English & Chinese passed in HKCEE / HKDSEE or equivalent)
• at least 4 years’ customer service experience,preferably in customer care environment
• Good spoken & written English and Chinese, knowledge in Mandarin is an advantage
• Initiative and self-motivated
• Customer-focus, open-minded, flexible, logical and systematic thinking
• Good interpersonal, communication skills and telephone manner
• Good team-spirit and problem solving skills
• Able to work under pressure and independent
• Basic PC knowledge and good typing skills

Telesales Executive

Telesales Executive

Ref.: AP-50462 

Facts & Figures

Job function	Sales & Business Development
Country	Hong Kong
Location	Kowloon (Mega Box)
Position offered by	DHL Express Hong Kong
Reports to	Telesales Manager
Career level	Entry Level/ Junior Professional
Contract	Permanent (Full-Time)
Travel required	No business travels
Work permit required	Yes
Start date	Immediate
Relocation offered	None
Shift work required	Day-time only

You will be responsible for selling DHL products & services to prospective & existing customers through telephone calls; achieving sales target and supporting service requests. You will identify sales opportunities for sales lead generation and work in line with corporate standards to attain local and RO KPIs. You will provide professional services to the customers and liaise closely with other functions to deliver quality services. You will also be required to prepare timely reports for business analysis.

Requirements:

• Form 7 or above with English passed in HKCEE or Bachelor degree with less experience will be considered
• Minimum two years work experience in Sales or Customer Services
• Fluent spoken English & Cantonese, fluent in Mandarin is preferable
• Good interpersonal, communication and telephone handling skills
• Possess strong selling techniques
• Good PC operations knowledge, including MS Word and Excel
• Highly persuasive, self-motivated, self-confident and customer service oriented
• Well-organized, hardworking, aggressive and able to work under pressure

Projektmanager (m/w) Solution Design & Pricing

Projektmanager (m/w) Solution Design & Pricing

Ref.: D - 43274 

Facts & Figures

Job function	Project Management
Country	Germany
Location	Nordrhein-Westfalen (Bonn)
Position offered by	DHL Home Delivery GmbH
Reports to	Abteilungsleitung
Career level	Supervisor/Entry Level Manager
Contract	Temporary (Full-Time)
Travel required	Below 25% of total work time
Working hours	40
Work permit required	Yes
Start date	Immediate
Closing date for applications	21/02/14
Shift work required	None

HR Consultant

HR Consultant

Ref.: D - 43583 

Facts & Figures

Job function	Human Resources
Country	Germany
Location	Köln (bei Ford-Werke)
Position offered by	DHL Automotive GmbH
Reports to	HR Manager
Career level	Professional
Contract	Temporary (Full-Time)
Travel required	Below 25% of total work time
Working hours	40
Work permit required	No
Start date	01/12/13
Closing date for applications	30/11/13
Shift work required	None

HR Resolution Administrator

HR Resolution Administrator

Ref.: UK - 36973

Facts & Figures

Job function	Human Resources
Country	UK
Location	West Midlands (Central Region)
Position offered by	DHL Supply Chain UK
Reports to	Senior HR Resolution Manager
Career level	Entry Level/ Junior Professional
Contract	Permanent (Full-Time)
Travel required	Below 50% of total work time
Work permit required	No
Start date	Immediate
Closing date for applications	08/11/13
Shift work required	Rotational

Position: HR Resolution Administrator

Location: Central Region

Salary: £18 - 23k plus excellent benefits

Job Type: Permanent/Full-time

Working Pattern: Rotational

Ideal Start Date: Immediate

Looking for a new career with a Global company?  We are offering one outstanding candidate the chance to be a HR Resolution Manager in our Supply Chain division based at our site in the Central Region.

At DHL, people mean the world to us. We aim to attract and retain the best talents. We provide challenge and opportunity for personal and professional development. We make sure that you know what a difference you make to our business and how you can be proud of building THE logistics company for the world.

Under the DHL Supply Chain umbrella, one of the business units of DHL, our mission is to provide customized logistics and industry solutions in the areas of supply chain management, warehousing, distribution, value added services, and lead logistics provider services for our customers – helping them deliver better results everyday.

What are you accountable for achieving?

The successful candidate will deliver an efficient and accurate HR administration service associated the management of all employee relations issues including in particular grievances, poor performance, absence and disciplinary action, across all business lines within agreed procedures, standards and timescales, complying with all statutory requirements.

The candidate will provide timely and relevant information and advice, when requested, to employees, managers and external parties, within agreed parameters in order to maximise customer efficiency, effectiveness and confidence.

Employee Relations Administration

• Administer HR activities associated the management of all employee relations issues including in particular grievances, poor performance, absence and disciplinary action, across all business lines within agreed procedures, standards and timescales, complying with all statutory requirements.
• Collate and prepare the files for Employment Tribunal, liaising with relevant parties, including Legal and the line manager
• Schedule meetings/interviews to ensure the timely management of process
• Produce the letters relating to invitations to meeting and the outcome of the relevant process.
• Ensure the accurate logging of cases into the CRM system and allocate to the relevant Resolution Manager
• Track SLAs to ensure compliance against process, escalating any non-compliance where appropriate.
• Using standard tools, produce the regional case management trends and commentary for the regional management team and feed into the wider People Services reporting framework.
• Undertake the role of note-taker, where appropriate

 To succeed in this role, you should be able to demonstrate the following skills and abilities:

• Experience in using MS Excel, PowerPoint & Oracle HRMS.
• Working towards CIPD or CPP qualification or relevant HR experience
• Experience of delivering to customer service targets within a complex environment
• Experience of working in HR team, ideally within a customer orientated commercial environment
• An understanding of employment legislation, its application and best practice
• A broad understanding of the HR employee lifecycle
• Knowledge of DHL DC HR processes and procedures
• An understanding of the role HR Customer Service Delivery plays and its interactions with other HR functions across the employee life cycle
• Able to fully utilise standard Microsoft Office products and the application of Oracle, HR systems and workflow/case management
•  GCSE (or similar) English & Math’s
• Graduate CIPD/ working towards a CIPD or Certificate in Personnel Practice desirable or equivalent qualification or relevant HR experience 

What will you get in return? In addition to the excellent opportunities for progression, our package includes 25 days holiday, defined contribution pension scheme and access to discounts with major high street retailers.

If this sounds like a role for you, please click the apply button.

Here at DHL we are an equal opportunities employer: all together different, all together successful. 

Class 1 Driver

Class 1 Driver

Ref.: UK - 36570

 

 

Facts & Figures

Job function	Transportation & Warehouse Administration
Country	UK
Location	Cheshire (Warrington)
Position offered by	DHL Supply Chain UK
Reports to	Ian Rogers
Career level	Professional
Contract	Permanent (Full-Time)
Travel required	More than 75% of total work time
Work permit required	Yes
Start date	Immediate
Relocation offered	None
Closing date for applications	11/10/13
Shift work required	Rotational

 

 

Primary Purpose of Role

The transportation and delivery of products to customers using a LGV C & E  commercial motor vehicle whilst meeting the company, customer and legislative requirements.                                                                                                                                                                                     

Key Accountabilities

To carry out multi-drop deliveries on a daily basis within timeframes set out by the Company  

To collect cages and returns from the Customer to transport back to the depot                                                                                         

To meet all special instructions as detailed on delivery documentation

To ensure all documentations completed and signed as required               

To carry out vehicle and auxiliary equipment checks prior to the operation of any vehicle and report any defects

immediately                                                                    

To provide a professional and efficient service to the Customer.               

To ensure safe efficient driving standards are maintained at all times.       

To meet expectation and standards in relation to driver hours EU legislation

To deliver to the customer on time                                                       

To maintain efficiency to meet scheduled times and fuel efficiency            

Qualifications

Desirable

Educated to high school (secondary) standard                              

Educated to university degree level or equivalent professional                  

                                     

Skills/Experiences

Essential

LGV Class 1 License                                                

Previous experience of driving commercial vehicles                                 

Understanding of all requirements under the road safety legislation for drivers hours and tachograph rules  

Ability to follow work procedures and safety rules                                  

Ability to read, understand and follow directions / instructions                

Ability to count accurately and to perform simple math calculations          

Ability to move product which may require bending, stretching, stooping, stepping, reaching and/or lifting, in line with Health and Safety              

Ability and Flexibility to work Shifts                                                      

The successful candidate will be expected to work any 5 days from 7, including weekends                                                                                    

                                     

Desirable

Knowledge of geographical area  

How to apply?

Please forward your CV to ian.rogers@iceland.co.uk

 

Control Tower Clerk

Control Tower Clerk

Ref.: UK - 36579

 

 

Facts & Figures

Job function	Transportation & Warehouse Administration
Country	UK
Location	Leicestershire (Lutterworth)
Position offered by	DHL Supply Chain UK
Reports to	Mat Church
Career level	Operatives/Administrative
Contract	Permanent (Full-Time)
Travel required	No business travels
Work permit required	No
Start date	Immediate
Closing date for applications	27/10/13
Shift work required	Rotational

 

Position: Control Tower Clerk

Location: Lutterworth, Leicestershire

Salary: £18,000

Job Type: Permanent/Full-time

Working Pattern: Rotational

Ideal Start Date: To be defined

Looking for a new career with a Global company?  We are offering one outstanding candidate the chance to be a Control Tower Clerk in our Supply Chain division based at our site in Lutterworth, Leicestershire.

At DHL, people mean the world to us. We aim to attract and retain the best talents. We provide challenge and opportunity for personal and professional development. We make sure that you know what a difference you make to our business and how you can be proud of building THE logistics company for the world.

Under the DHL Supply Chain umbrella, one of the business units of DHL, our mission is to provide customized logistics and industry solutions in the areas of supply chain management, warehousing, distribution, value added services, and lead logistics provider services for our customers – helping them deliver better results everyday.

What are you accountable for achieving?

The successful candidate will manage the creation of an effective, efficient and commercially viable load plan each day to ensure that all customers’ deliveries are made on the date and at the time expected. The candidate will ensure that all loads are tracked, with issues logged and escalated accordingly and completion of service provision with closure/return of all required information, within theUKand Ireland Supply Chain.  Other accountabilities for this role will include:

• To work closely with Control Tower staff.
• To manage the acceptance of in-bound consignments/orders and oversee the building into a Daily Load Plan grouped by source geographical location, taking into account vehicle availability, size and payload, ensuring that all un-scheduled consignments are included.
• To manage the maximisation of vehicle load-fill via effective consolidation and use of strategic partners to fulfil agreed service levels.
• Manage the monitoring of sub contracted traffic and spend, minimising this spend where appropriate, ensuring the effective utilisation of EFX to manage sub-contraction.
• Manage the monitoring and reporting, weekly, of all costs via the transport planning system.  Ensure service levels are met and reported to Consumer Network defined KPI’s.
• Establish excellent communications with key customer contacts and subcontractors.
• Manage and present, where required, any management reports.

What will you need as a successful Control Tower Clerk?

Essential

• Knowledge of geographies and specific market conditions.
• Working knowledge of Microsoft Office.
• Understanding of CT methodology and application in operations and systems.
• Extensive knowledge of the commercial aspects of a large international (UKandEire) distribution operation.)
• Strong interpersonal and communication skills and the ability to work effectively with a wide range of people. A high standard of presentation and communication skills are also needed in order to deal effectively with the customers both internal and external.
• PC literate- able to create Excel spreadsheets, Word documents and emails.
• Ability to analyse problems and develop creative solutions to complex operational issues.

Desirable

• Educated to university degree level or equivalent professional qualifications or experience.

What will you get in return?

In addition to the excellent opportunities for progression, our package includes 25 days holiday, defined contribution pension scheme and access to discounts with major high street retailers.

If this sounds like a role for you, please click the apply button.

Here at DHL we are an equal opportunities employer: all together different, all together successful.